The check in process Horrible! The front desk staff needs training. However, Aaron the outlet manager was the damn BOMB! Benji the night club bartender was AWESOME as well. Along with Mrs. P from Rick's and the SPA staff saved our weekend. At the end of the day all these people made my weekend Awesome. The rooms and the resort is very dated. The owner needs to put some money in remodeling and updating the place it's so big and could be the place to go to relax and have fun with your girls or lover.
- Griffin family
Really old, outdated, and not well maintained. Took my husband there for his birthday and we ended up leaving two hours later. I had him booked for a massage but they didn't have any robes large enough for him (he's 6'3") because they "had a number of large women in the spa that day." The spa facility itself was very run down and disappointing. As soon as I walked into our whirl pool suit I could see torn carpet and stains. Not to mention there several living and dead bees in the room! The only redeeming quality is that the manager and maintenance staff were very nice and let us leave without charging us a cancellation fee.
I want to give this a three star because the price matches what you get, so it's hard to complain, but there were a few things that just detract from the experience. Waiting 15 minutes to check in because there was only one person working the front desk on a Saturday afternoon, only one bartender at the bar for most of a Saturday night had no-kidding caused 20 minute waits to get a drink. No one was at the front desk when my wife and I checked out; after waiting 5 minutes and looking around we tossed the keys on their computer keyboard and walked out. Overall, not bad; you get what you pay for. Hopefully it was just an off day.
Went for a wedding. This is definitely a resort because it has everything you would need not to leave the compound. Bar, restaurant, pool, etc. It was a little like a maze getting around, but the rooms were nice. Main complaint was that the wedding was 150+ strong and at 4pm. The resort was providing transportation to the ceremony and my room was not ready in time for the bus. I ended up checking in, intoxicated, at 12am. A heavy oversight if you ask me, being that a large chuck of rooms were reserved for this wedding.The location is nice, a bit dark and dated, but nice.
My Husband and I attended the 2018 Military & Veterans Winter Ball at the Oconomowoc location. The staff were all amazing. From front desk receptionists, bartenders to kitchen staff. Very caring and kind. Beautiful Hotel. The banquet dinner was excellent. Only issue was the ATM was out of order during this very large event. Overall though, wonderful experience.
Olympia Resort is a US Gym based in Oconomowoc, Wisconsin. Olympia Resort is located at 1350 Royale Mile Rd, Oconomowoc, WI 53066, USA.
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