Neat place! Bagel was very good. Had the Smokey brisket bagel.
Ordered a bagel today and asked for a smidgen more cream cheese on a salmon lox bagel, I asked this because it was put on so thin I could see the bagel bread on the other side. The sandwich preparer said no problem. He then put the proper amount on.
First off the tall guy OWNER has zero personality every time I'm there.
Owner at the check out said, that's the way it is. What a dick, no customer service. He's skimping on product and charging more for something that shouldn't be charged for. I will be contacting Bruegers to let them know of his skimping on product and seeing a sub standard sandwich.
When ordering a special sandwich that is on a huge sign that says "Smoked Brisket and Pastrami with Egg" and you go to check out and you for some reason have two sandwiches, I ask why there are two? Older manager/owner (not really sure) gives me attitude that I didnt say just one, I specifed one brisket and one pastrami. I reply no i ordered what is on that giant sign behind you. He then proceeds to take one baggel back with a sigh. I then hand him my credit card and then he say's wait i need you card back. Before giving him my card back i ask, Did you charge me for both? He replys yes. I reply just give me both Ill give it to someone. The thing that bothers me is he got upset about a baggel. He is the one that screwed the order up and got mad at me. I am in customer service and that is no reason to get upset about. He either needs to learn how to be nice to customers or find a job that doesnt require him to have contact with paying customers. Thanks.
This isn't the first time this happened, The owner just had such an attitude
Charged .60 extra for one side of my bagel for a very little extra cream cheese which wasn't standard amount from the get go.
The siracha egg sandwich on an everything bagel is by far my favorite breakfast sandwich ever made, every time they make it. Been here 100x and Never had a bad experience. Although theres a few reviews on here regarding poor manager experience my guess is its because other reviewers havent had their coffee yet. Every employee ive had the pleasure of interacting with has been great and highly recommend Breugger's if you need a pick me up.
One of my favorite places to get breakfast! Very clean environment and staff is always friendly!
Bruegger S Bagels is a US Bakery based in Oconomowoc, Wisconsin. Bruegger S Bagels is located at 1043 East Summit Avenue, Oconomowoc, WI 53066, USA.
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